The basics
What is HardSync?+
HardSync is a rehearsal space for high-stakes workplace conversations — negotiating a deadline, giving hard feedback, holding a boundary with someone senior to you. You practice against a realistic AI counterpart by text or video, then get a debrief based on what you actually said.
Who is HardSync for?+
New managers moving from peer to manager, engineering and product leaders negotiating priorities, people managers delivering corrective feedback, and senior leaders pushing back on unrealistic requests or negotiating across teams.
What is the C.A.R.E. framework?+
It's the model every debrief is scored against: Connect (build an empathetic bridge first), Acknowledge (name what the other person feels or has contributed), Respond (ask questions and address the real issue directly), and Empower (close with a clear next step both people can act on).
Which platforms is it available on?+
HardSync is built with Flutter for iOS, Android, and web from a single app, so your progress and practice history follow you across devices.
Practice sessions
What's the difference between text and video practice?+
Text rehearsal is a written back-and-forth with your AI counterpart. Video rehearsal streams a live AI avatar with real-time expressions, so you can also read a face while you talk. Video comes with the Ultra plan, and each video session runs up to 10 minutes.
Do the AI counterparts actually push back?+
Yes. Each persona has its own baseline defensiveness and pushback style, and responds to whether you escalate or de-escalate — it isn't a scripted bot that agrees with everything you say.
What do I get after a session?+
A scorecard covering clarity, empathy, boundary firmness, and presence composure, plus timestamped moments from your own transcript labeled as strong boundary statements or weaker phrasing, and side-by-side suggestions for what to say instead.
Is HardSync coaching a substitute for professional advice?+
No. AI responses may be incomplete or inaccurate, and they're practice guidance, not legal, medical, employment, or financial advice. Don't use HardSync to make high-impact decisions about another person. See the full
Terms of Service.
Pricing & plans
What does the Free plan include?+
The full lesson library, progress tracking, and text-based rehearsal, with no time limit.
What does Ultra add?+
Ultra unlocks live video calls with AI. Each video session lasts up to 10 minutes, with a countdown on screen. See current plans and pricing on the
pricing section — your app store listing always shows the final, up-to-date price.
How do I manage or cancel my subscription?+
Subscriptions are billed and managed through your device's app store (Apple or Google), including cancellation and restoring a purchase. Deleting your HardSync account does not cancel store billing — cancel there separately.
Privacy & data
Are my calls recorded?+
No. During a live voice or video session, your microphone or camera stream is sent to the call provider needed to run that session, but HardSync does not record or store call audio or video. Your session transcript and coaching report are saved to your account.
Who else processes my data?+
Providers involved in running the service include Supabase (accounts and data), Google Gemini (AI coaching and dialogue), Tavus and Daily (video avatars), RevenueCat (subscriptions), and Google Mobile Ads. Each processes data under its own terms to provide its part of the service. Full detail is in the
Privacy Policy.
Is HardSync directed at children?+
No. HardSync is a professional communication practice tool and is not directed to children.
Account
How do I delete my account?+
Open Profile in the app and select Delete account. If you can't sign in, use the
web account deletion page instead — it walks through deleting from any browser or getting help if you're locked out.
What happens to my data when I delete my account?+
Your progress, sessions, transcripts, reports, and custom scenarios are deleted. Some transaction, security, fraud-prevention, or legal records may be retained only as long as required by law, then deleted. Store subscriptions must be canceled separately through Apple or Google.
I have another question — who do I contact?+
Reach the HardSync team at
vaishnavi26ch@gmail.com, or use the support contact listed on the Google Play or Apple App Store listing once the app is live there.