Privacy Policy
Effective 29 September 2026
Information we process
We process account details, profile choices, course progress, practice text and transcripts, session results, subscription status, and technical diagnostics. During a live voice or video practice, your microphone or camera stream is sent to the selected call provider so the session can work. That stream is never recorded or stored by HardSync. Session transcripts and reports may be saved to your account.
Purposes and providers
We use this information to authenticate users, deliver courses and AI practice, generate requested feedback, maintain progress, prevent abuse, process purchases, and provide support. Providers include Supabase, Google Gemini (text and voice practice), Tavus and Daily (video avatar practice), and RevenueCat (subscriptions and purchases). Providers process data to provide their services under their own terms and privacy policies. Before your first practice session, HardSync asks for your permission to share your session audio, video (video calls only), and typed messages with these providers. If you decline, the session does not start. Tavus, which runs speech recognition for video calls, may keep a transcript of the call under its own policy. If you use voice input for describing a situation, your device's speech recognition service (Apple) may process that audio.
Purchases
Apple, Google, and RevenueCat process store purchases. HardSync receives transaction and entitlement status but not full payment-card details.
Retention, security, and deletion
We retain account data, transcripts, and reports while needed to provide the service and meet security, fraud-prevention, financial-record, and legal obligations. Live call audio and video are streamed to the selected call provider and are not stored by HardSync. Data is encrypted in transit and private records use access controls. You can delete your account in Profile or use the account deletion page.
Your choices
You can deny camera or microphone access, manage subscriptions through your store, and request account deletion. HardSync is a professional communication service and is not directed to children.
Contact
For privacy questions or help with deletion, contact the HardSync developer through the support contact listed on the Google Play or Apple App Store listing, or email vaishnavi26ch@gmail.com.